When uploading assessment data from Learning Genie to DRDP Online, you may encounter an error indicating that the age grade or instrument does not match.
What Causes This Error?
This error typically occurs when a child was previously registered with a different age grade or instrument (for example, as an Infant/Toddler in the prior year and now needs to be updated as a Preschooler).
Currently, the API upload from Learning Genie cannot automatically update age grade/instrument details in DRDP Online, so these changes must be made manually by an agency admin.
How to Resolve
To resolve the mismatch, you’ll need to manually update the child’s age grade/instrument directly in DRDP Online. Follow these steps:
DRDP Online
1. Ensure you have Admin account access.
2. Go to Manage Enrollment > Search & Manage Enrollment Classrooms.
3. Locate the specific child by searching their name.
Note: Make sure to select all sites in the filter to ensure all records are scanned.
4. Once you find the child, click on the View Student icon.
5. Update the Age/Grade Instrument in the child’s demographics to the correct setting (e.g., change from Infant Toddler to Preschool).
After completing these steps, the age grade should align, allowing for successful uploads from Learning Genie.
Need Additional Help?
If you continue to experience issues, please contact Learning Genie support for assistance.
Email: help@learning-genie.com
Phone: (760) 576-4822