Our chat feature can be found under "Messages" > "Chat"
Here is how to navigate the webchat:
1. You are able to see a message thread if selecting the left message icon.
2. If highlighted, you can view all the messages sent to the parent of the child.
Each message is time-stamped (mm/dd/yyyy) and time 00:00.
Note: "Show more" allows you to view previous messages.
3. You can type out your message in the text box. The "Enter/Return" button creates a line break. If you are ready to send your message, please click "Send."
Note: The button will allow you to only add pictures that are saved onto your device
Starting a One-on-One Chat
Our one-on-one chat feature is a fantastic way to connect directly with staff members or parents. Here's how:
One on One Chat with Staff
As a teacher, you can easily start a one-on-one chat by clicking on the profile picture of the staff you'd like to message.
One on One Chat with Parent
To chat directly with a parent:
- Click the
icon to open the site and classroom selection.
- Select the site and classroom where the child is enrolled.
- Click on the child's profile to view the onboarded parents.
- Choose the parent you'd like to message and start your chat.
Important Notes:
- Permissions Required: Agency owners or admins must enable chat permissions for staff members to message one another.
- Family Members: Parents or family members of the same child cannot initiate chats with each other.
For further assistance, you can contact our Learning-Genie Helpdesk.
help@learning-genie.com
760-576-4822