FAQs For Parents
- I accidentally created an educator account, what do I do?
- How can I message my child's teacher?
- How to change my language settings?
- How do I submit a home observation?
- How do I get started?
- What kind of device do I need?
- What if I need help using the app?
- What if I forgot my password?
- What if I have an idea to make Learning Genie better?
- Is my child’s information kept private?
- How do I receive updates on my child?
- Can multiple family members sign up to get reports for the same student?
- Who has access to the information the teachers record about my child?
- What if I have more than one child whose teacher is using Learning Genie?
- Why am I not receiving daily report emails?
- I need help navigating the parent app!
- How can I RSVP for an Event?
- How do I get a parent code?
- How many family members can I get a code for?
- How do I create a parent account with a parent code?
- How do I create a parent account with my email?
- I have 2 children with parent codes, how do I redeem both?
- How can I download the pictures on the daily reports to my device?
- Can I change my parent account user email but still be connected with my child?
- I created an account but I don't see any posts from the teacher
- How can I change my username or password?
- How do I submit In-Kind to my child's classroom?
- How do I submit a daily health card for my child? Edit a daily health card for my child?
- How to send a photo and video to the teacher?
- How do I update my password?